bat9 Privacy Policy

1Introduction and Scope

This Privacy Policy ("Policy") describes how bat9 ("bat9", "we", "us", "our") collects, uses, stores, shares, and protects personal data in connection with the bat9 platform available at bat9.ws. This Policy applies to all registered players, visitors to the bat9 website, and any person whose personal data bat9 processes in the course of providing its gaming and betting services.

By registering an account with bat9 or by continuing to use the bat9 platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you should not use bat9. This Policy should be read alongside bat9's Terms and Conditions and Responsible Gaming Policy, both of which are available on this website.

2Personal Data We Collect

bat9 collects personal data that you provide directly during registration and account management, data generated through your use of the platform, and data obtained from third-party service providers where permitted. The categories of personal data we collect include:

• Identity data: full name, date of birth, national identification number, and copies of government-issued identity documents provided during KYC verification.
• Contact data: mobile phone number, email address, and residential address in Bangladesh including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or other).
• Financial data: payment method details used to deposit or withdraw funds (such as bKash mobile wallet number, Nagad account number, Rocket account number, or bank account details); transaction history including deposit amounts, withdrawal amounts, dates, and reference numbers.
• Gaming data: game history, betting activity, session durations, win/loss records, bonus usage, and responsible gaming tool settings such as deposit limits, session reminders, and self-exclusion status.
• Technical data: IP address, device type and model, operating system, browser type, mobile network operator, approximate geolocation derived from IP, and cookie identifiers. This data is collected automatically when you access bat9.

bat9 does not collect sensitive personal data such as biometric data, health data, or data revealing racial or ethnic origin unless specifically required by applicable law or regulatory obligation. bat9 does not accept registrations from persons under 21 and therefore does not knowingly collect personal data from minors.

3How We Use Your Personal Data

bat9 uses the personal data it collects for specific, legitimate purposes directly related to the operation of the platform. We do not use your data for purposes incompatible with those listed below:

• Account management: to register your account, verify your identity (KYC), maintain accurate account records, process deposits and withdrawals, and provide access to bat9 games and services.
• Security and fraud prevention: to detect and prevent fraud, money laundering, prohibited conduct, multiple account abuse, and unauthorised access. This includes monitoring transaction patterns and gaming activity for anomalies.
• Responsible gaming: to operate responsible gaming tools including deposit limits, session reminders, and self-exclusion; to identify players who may be showing signs of problem gambling and, where appropriate, to intervene or refer to support resources.
• Customer support: to respond to your enquiries, process complaints, and resolve disputes in accordance with bat9's Terms and Conditions.
• Marketing communications: where you have provided consent, to send you promotional offers, bonus announcements, and seasonal promotions relevant to Bangladesh players. You may withdraw consent at any time by contacting bat9 support or updating your account communication preferences.

4Sharing Your Personal Data

bat9 does not sell your personal data to any third party. bat9 may share personal data with trusted third parties only in the following circumstances and only to the extent necessary for the stated purpose:

• Payment processors and mobile wallet providers: financial data necessary to process deposits and withdrawals is shared with your chosen payment provider (such as bKash, Nagad, or Rocket) and any intermediary financial institution involved in the transaction.
• Game software providers: game providers such as Pragmatic Play, Evolution Gaming, Ezugi, and Spribe may receive limited technical and gaming data necessary to operate their games within the bat9 platform and to ensure fair play compliance.
• Identity verification services: third-party KYC providers may process identity and document data on bat9's behalf to verify your age and identity as required under bat9's eligibility requirements.
• Law enforcement and regulatory authorities: bat9 will disclose personal data to relevant law enforcement agencies, financial intelligence units, or regulatory authorities where required by law, court order, or in connection with an investigation into suspected fraud, money laundering, or other illegal activity.

All third parties with whom bat9 shares personal data are required to handle that data with appropriate security measures and to use it solely for the purpose for which it was shared. bat9 does not permit third parties to use your personal data for their own independent marketing or profiling purposes.

5Cookies and Tracking Technologies

bat9 uses cookies and similar tracking technologies to operate and improve the platform. The types of cookies bat9 uses are:

• Essential cookies: required for the platform to function. These include session authentication cookies that keep you logged in, security tokens, and cookies that remember your language and region settings. Essential cookies cannot be disabled without impairing core platform functionality.
• Analytics cookies: used to understand how players use bat9, which pages are visited most frequently, where sessions originate, and how players navigate between features. Analytics data is aggregated and anonymised where possible. bat9 uses this data to improve the platform experience.
• Functional cookies: used to remember your preferences such as preferred payment method, responsible gaming settings, and display preferences. Functional cookies improve your personal experience on bat9 but are not essential to core functionality.
• You can manage or disable non-essential cookies through your browser settings. Disabling cookies may affect some features of bat9. Instructions for managing cookies in popular mobile browsers are available in your browser's help documentation.

6Data Security

bat9 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. The security measures bat9 employs include:

• SSL/TLS encryption on all data transmitted between your device and bat9's servers, ensuring that financial data and login credentials cannot be intercepted in transit.
• Encrypted storage of sensitive account data including passwords (stored as salted hashes, never in plaintext) and payment method details on bat9's secure servers.
• Access controls: bat9's systems are accessible only to authorised personnel on a need-to-know basis. Staff with access to personal data are subject to confidentiality obligations and receive data protection training.
• Monitoring and intrusion detection: bat9 monitors its systems for unusual access patterns, security vulnerabilities, and potential intrusions. Security patches are applied promptly upon discovery of vulnerabilities.
• Data minimisation: bat9 collects only the personal data that is necessary for the purposes described in this Policy. Data that is no longer required is securely deleted or anonymised in accordance with bat9's data retention schedule.

7Data Retention

bat9 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law or regulatory obligation. The general retention periods bat9 applies are:

• Active account data: retained for the duration of your account and for a period of at least 5 years following permanent account closure, to satisfy anti-money laundering record-keeping obligations and to defend against potential legal claims.
• Transaction records: financial records including deposit and withdrawal histories are retained for a minimum of 5 years following the date of the transaction, consistent with standard financial record-keeping practices.
• Marketing consent records: records of your consent to receive marketing communications are retained for the period during which that consent is active, and for a further reasonable period after consent is withdrawn, to demonstrate compliance.
• Anonymised analytics data: aggregated, anonymised usage and analytics data may be retained indefinitely for platform improvement purposes, as it no longer constitutes personal data once anonymised.

8Your Rights Over Your Personal Data

As a bat9 player, you hold the following rights in respect of your personal data. To exercise any of these rights, contact bat9 support at the email address shown on this page. bat9 will respond to all verified rights requests within a reasonable period:

• Right of access: you may request a copy of the personal data bat9 holds about you, together with information about how it is used and with whom it has been shared.
• Right of rectification: if personal data bat9 holds about you is inaccurate or incomplete, you may request that it be corrected or completed. You can update many account details directly within your bat9 account settings.
• Right of erasure: in certain circumstances you may request that bat9 delete personal data it holds about you. Note that bat9 may be required to retain some data for legal or regulatory reasons even following an erasure request — bat9 will inform you of any such limitations when responding to your request.
• Right to withdraw consent: where bat9 processes your personal data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

9Children's Privacy

bat9 is strictly an adult platform. Registration is not permitted for persons under 21 years of age. bat9 does not knowingly collect, use, or retain personal data from persons under 21. Age verification is conducted as part of the registration and KYC process to confirm eligibility.

• If bat9 discovers that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be closed. Any funds held in such an account will be returned to the originating payment method after identity verification of the account holder confirms their age.
• Parents and guardians who believe a minor may have registered on bat9 should contact bat9 support immediately. bat9 will investigate and take appropriate action, including account closure and deletion of any associated personal data.
• 21+ only. bat9 takes its obligation to prevent underage gambling seriously and has implemented age-gating at registration, KYC verification, and ongoing account monitoring to enforce this requirement.

bat9 supports responsible gaming resources for parents concerned about a child's access to online gambling, including the option to contact bat9 support directly for guidance on parental controls available on popular Bangladesh mobile devices and network-level filtering options.

10International Data Transfers

bat9 operates primarily to serve players in Bangladesh. Some of bat9's technology infrastructure and third-party service providers may be located outside Bangladesh. Where personal data is transferred to a third country, bat9 takes steps to ensure that appropriate safeguards are in place to protect that data, including contractual protections with data processors.

• bat9 requires all data processors acting on its behalf — including payment processors, KYC providers, and game suppliers — to enter into data processing agreements that impose equivalent data protection obligations to those bat9 applies internally.
• bat9 does not transfer personal data to countries that do not provide an adequate level of data protection without first implementing additional contractual or technical safeguards to compensate for the lower level of protection in the destination country.
• Analytics services used by bat9 process anonymised, aggregated data. Where any analytics provider processes data outside Bangladesh, bat9 reviews those arrangements to confirm they meet applicable data protection standards.
• Players who have questions about how bat9 handles international data transfers may contact bat9 support for further information. bat9 is committed to transparency in how it manages personal data flows across borders.

11Changes to This Privacy Policy

bat9 may update this Privacy Policy from time to time to reflect changes in how it processes personal data, changes in applicable law, or improvements to bat9's data handling practices. When material changes are made to this Policy, bat9 will notify registered players via the email address associated with their account or via a platform notification displayed upon login.

The revised Policy will be published on this page with an updated effective date. Your continued use of bat9 after the revised Policy is published constitutes your acceptance of the changes. bat9 recommends reviewing this page periodically to remain informed of the current Privacy Policy governing your use of bat9.

12Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bat9 handles your personal data, please contact bat9's support team. bat9 is committed to addressing all privacy-related enquiries promptly and transparently. Please include your registered mobile number or account username and a clear description of your query.

bat9 aims to respond to all privacy enquiries within 7 business days. Where a request relates to exercising a data subject right (such as access, rectification, or erasure), bat9 will confirm receipt promptly and provide a full response within a reasonable period, taking into account the complexity of the request.

13Privacy Contact Details

All privacy-related communications should be directed to bat9 support. The support email address is shown below as plain text only — it is not a clickable link. Please do not send sensitive personal documents via email without first being requested to do so by bat9 support.